Natural person (VIALET APP) | VIALET Help Center

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Natural person (VIALET APP)

Natural person (VIALET APP)

📲 VIALET app

Enabling authentication by Touch ID

I forgot my passcode for login

How to contact VIALET?

Where can I find my IBAN number?

🚀 Getting started

Which countries VIALET serve?

Why my account is frozen?

Supported countries

Who can open an account?

Verifying your identity

Why identification is necessary?

Topping up my account

How can I edit my personal details?

Why my identification failed?

💜 About VIALET

How reliable is VIALET?

How to close/deactivate my card?

Are there any payments that are not available with VIALET cards?

Ordering a card

How do I set up a PIN code for my VIALET card?

When will my card arrive?

How to activate my card?

How do I lock or unlock my card?

How to write your card name?

🔧 Card issues_{6 articles}

🔀Payments and transfers

Which countries and currencies can I make transfers to?

How much can I send in one payment?

How can I send funds to one of my contacts?

What exchange rates will be applied?

My top-up failed

What are my limits?

What currencies are supported?

How can I share my account details?

↩ Withdrawals_{2 articles}

⚙️ Technical support

I want to close my VIALET account

How can I start using my VIALET account on a new device?

Shake your phone to report a bug

How to receive my account statement?

🏦 Credit limit

How is my balance managed between currencies for repayment?

What is interest-free period?

What documents are required to access the credit limit?

I am not able to make the monthly payment on time, what should I do?

How can I repay the loan?

💸 Statements

Statement on JuicyFields case

VIALET statement on personal data breach

VIALET services restored