Why my account is frozen?
Written by Niko
Updated over a week ago

We are terribly sorry, if you are seeing this "Uh-oh!" 🥶 message on your screen.

  • If this message appeared right after the registration was completed, it only means that we need to check a few more things before activating your account.

Your account will be back to normal in a few minutes or our team will contact you for some additional information.

If your account appears suspended all of a sudden, don't hesitate to contact our customer support team via chat on the website or by writing to support@vialet.eu - we'll be there to help.

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